Riverbed Alluvio IQ Unified Observability New Release Delivers More IT Insights and Security Compliance for a Seamless Digital Experience

• Latest release of Alluvio IQ enhances troubleshooting of remote work and SASE environments with integration of Alluvio AternityTM end user experience telemetry and provides third-party integrations for actionable alerts to and from platforms like ServiceNow
• New release achieves SOC 2 Type II and ISO 27001 security certifications and provides support for the E.U. region

SAN FRANCISCO – February 7, 2023 – Riverbed, the leader in unified observability, today announced new updates to Alluvio IQ, its cloud-native, SaaS-delivered Unified Observability service that empowers IT with actionable insights to remediate problems faster and improve the digital experience. The latest capabilities expand Alluvio IQ’s reach of machine learning and automated investigations to include end user experience telemetry from Alluvio Aternity Digital Experience Management to solve issues in remote and SASE environments as well as integrate with third-party tools. Alluvio IQ enables IT organizations to “shift left,” enabling all staff to do the job of more experienced IT experts, freeing-up senior IT staff to focus on strategic business initiatives.

LinkedIn: Riverbed Alluvio IQ Unified Observability new release delivers more IT insights and security compliance for a seamless digital experience: https://rvbd.ly/3X81FUO

“IT teams are struggling with the complexity of today’s environments. Siloed tools designed for a single domain have created blind spots in new environments such as remote work and SASE. IT teams often need to look at different perspectives, from flow, packets, infrastructure, and end user experience to fully understand a problem and its impact,” said Richard Tworek, Chief Technology Officer, Alluvio, at Riverbed. “The latest release of Alluvio IQ now includes the end user experience perspective powered by Alluvio Aternity to help diagnose issues in remote work and SASE/SSE environments. We also added support for third-party tools to further expand the reach of Alluvio IQ’s automation. These features further accelerate troubleshooting by providing IT with a single source for alerts and supporting data.”

“Alluvio IQ is helping my team realize a self-healing network. Using the built-in features of runbooks and AI/ML we can reduce the number of alerts and capitalize on our automation processes to perform corrective actions to the network before users experience impact. Alluvio IQ is a game changer in monitoring and unified observability,” said Earl Foster, Manager Network Services, American Airlines.

“Alluvio IQ’s recent advancements, including automation, end user telemetry and ability to ingest third party data sources, should be welcomed by its customers,” said Jonathan Brown, Senior Analyst at Enterprise Strategy Group. “With ESG research highlighting that some 62% of organizations continue to support hybrid work, the need to have a unified view into these environments is becoming more important, so Riverbed’s Unified Observability is well aligned with the reality that IT and security operations teams are facing.”

Alluvio Aternity Integration Adds Remote Work and SASE Visibility

Organizations need to surface connectivity or transport issues that are affecting user experience, no matter where the user is located or which type of application they are using (data center, mobile, cloud, or SaaS). With the Alluvio Aternity integration, Alluvio IQ provides network teams with the observability to surface impactful incidents in these environments and pinpoint where the problem is happening.

Third-Party Integration with Automated Runbooks

Alluvio IQ now includes data from third-party tools in its automated investigations. Enterprises typically have multiple monitoring tools from different providers and manually combine data from these different tools when troubleshooting. Alluvio IQ can now integrate with non-Riverbed tools using a flexible approach, including pulling data from other monitoring tools or pushing contextual events to ITSM solutions within the automated Runbooks. Organizations leveraging Alluvio IQ can now have one place to go to see impactful events, which includes the context IT teams need to solve problems quickly, and that context can come from both Riverbed and non-Riverbed sources.

Alluvio IQ Security Certifications

The new release provides SOC2 Type II, ISO 27001 security certifications that are requirements for purchasing a SaaS solution for many organizations and government agencies. These certifications ensure organizations Alluvio IQ contains the policies, procedures, and technology to keep their data secure and private.

Alluvio IQ EU Region Support

Alluvio IQ is now hosted in Frankfurt, Germany, to support European customers who wish to keep data in region.

Read blog: Alluvio IQ Accelerates Troubleshooting with New Integrations

Alluvio IQ is the first service built on the new Alluvio Unified Observability platform, a secure, highly available and scalable SaaS platform for cloud-native observability services. Alluvio IQ and the Platform are part of the Alluvio by Riverbed portfolio, which also includes industry-leading visibility tools for network performance management (NPM), IT Infrastructure Monitoring (ITIM) and Digital Experience Management (DEM), which encompasses application performance management (APM) and end user experience monitoring (EUEM).

Alluvio IQ leverages full-stack, full-fidelity telemetry about the end user, the network, and application to analyze 10+ million data points per minute for complete visibility, even into remote and hybrid work environments. Alluvio automates the process of gathering and correlating 10,000+ metrics per minute across time, device, location, and applications. It also provides automated investigative workflows designed to replicate the best practices of expert IT teams—enabling enterprises to filter out noise, reduce escalations, set priorities, and scale knowledge residing in the minds of a few across the broader IT team.

For more information on Riverbed Alluvio IQ, please visit www.riverbed.com/alluvio-iq

About Riverbed

Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 – we empower every click, every digital experience. Riverbed. Empower the Experience. Learn more at riverbed.com

Riverbed, Alluvio and certain other terms used herein are trademarks of Riverbed Technology LLC. All other trademarks used herein belong to their respective owners.

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