Intelligent Ticketing for ServiceNow Incident Response
Alluvio portfolio supports ServiceNow with human-centric, context-driven incident response.
CUSTOMER VALUE
In today’s market, targeted delivery of fast, context-driven insights to IT Operations teams can mean the difference between business triage and business optimization. With the Alluvio portfolio’s full fidelity insights, complex ticketing workflows become razor sharp, highly automated processes.
BENEFITS
In today’s modern IT environment, Operations teams are increasingly overwhelmed by the complexity of managing incidents. Siloed domain-specific monitoring tools flood IT with massive volumes of data, alerts and ServiceNow tickets but fail to provide context or actionable insights.
Targeted, proactive ticketing
The integration between ServiceNow and Alluvio products replicate advanced investigative processes and provide Service Desk agents and NOCs context-driven, network and end user experience insights directly into their ServiceNow user interface.
Fast, focused incident response
Armed with the right context and insights, IT can troubleshoot swiftly and reduce escalations.
Automated investigation and remediation
In one click, IT can remotely investigate device issues and fix them with automated remediations for seamless troubleshooting.
Riverbed Solutions
How Riverbed Delivers Intelligent Ticketing with ServiceNow
Targeted, Smarter Incident Response for IT Operations Teams
AlluvioIQ, the observability intelligence layer, correlates full-fidelity operational data, not just events, and surfacing actionable situations such as ServiceNow tickets.
Empower Service Desk Agents to Resolve Issues Faster
Alluvio Aternity provides Service Desk teams with extensive end-user centric insights to troubleshoot device behaviors, performance, and compliance issues faster. Service Desk agents can also resolve incidents without escalation using one-click remediation of a wide range of device issues.
Deliver Higher-Order Incident Response for Network Operations
Together with Alluvio IQ, the Alluvio Network Performance Management (NPM) suite revamps the reactive stance of NOCs that manual correlate event data. By correlating full-fidelity operational data and building a detailed picture of root cause, IT teams send the most impactful incidents to ServiceNow.
RELATED USE CASES
Incident Management
Alluvio delivers better service by unifying data, insights, and actions across IT to streamline incident detection and response.
Automated Remediation
Resolve issues at the lowest level possible, and as fast as possible
Shift Left
Apply intelligent automation for precise alerting and faster problem resolution with Alluvio IQ by Riverbed
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