Absa Bank, a wholly owned subsidiary of the Absa Group, offers a range of retail, business and wealth management solutions to customers across South Africa. With more than 600 branches and over 5,000 ATMs (Automated Teller Machines), the bank required greater visibility of its customer and internal business processes.
By leveraging Alluvio Aternity (part of Alluvio Unified Observability portfolio) from Riverbed, Absa Bank gained clear visibility of its customer journey and improved the overall employee and customer experience