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Riverbed Group Subprocessors

Third-Party Subprocessors

Cloud Services

Alluvio IQ

SubprocessorContact InformationProcessing DescriptionProcessing Location
Microsoft CorporationMicrosoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

[email protected]

Infrastructure for the Alluvio cloud servicesUnited States

Germany

 

Aternity EUEM

SubprocessorContact InformationProcessing DescriptionProcessing Location
Amazon Web Services, Inc.William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for the Aternity cloud service platformUnited States

Australia

Germany

Canada

UK*

Microsoft CorporationMicrosoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

[email protected]

 

Infrastructure for the Aternity cloud service platformUnited States

Australia

Germany

Canada

UK*

 

*Available to select UK government customers only

Note that if customer enables the optional integration of its Aternity EUEM data streams into Alluvio IQ, the Alluvio IQ subprocessors will also apply to customer’s Aternity EUEM data.

Aternity APM

SubprocessorContact InformationProcessing DescriptionProcessing Location
Amazon Web Services, Inc.William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for the Aternity APM cloud service platformUnited States

Australia

Germany

Canada

UK*

 

Microsoft CorporationMicrosoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

[email protected]

 

Infrastructure for the Aternity APM cloud service platformUnited States

Australia

Germany

Canada

UK*

 

*Available to select UK government customers only

Aternity User Journey Intelligence

SubprocessorContact InformationProcessing DescriptionProcessing Location
Blue Triangle Technologies, Inc.Daniel Foss

9097 Atlee Station Rd STE 304

Mechanicsville, VA 23116

+1-877-258-3107

[email protected]

 

Digital Experience Management including website performance analytics, tag governance, and revenue impact for the Aternity User Journey Intelligence platformUnited States

Australia

Germany

UK

Amazon Web Services, Inc.William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for the Aternity User Journey Intelligence SaaS platformUnited States

Australia

Germany

UK

Google LLChttps://cloud.google.com/security/compliance

 

https://support.google.com/cloud/contact/dpo

Infrastructure and services for the Aternity User Journey Intelligence SaaS platformUnited States

Germany

Snowflake ComputingSnowflake Inc.

Suite 3A

106 East Babcock Street

Bozeman, Montana 59715

[email protected]

[email protected]
https://www.snowflake.com/snowflakes-security-compliance-reports/

 

Database PaaS for the Aternity User Journey Intelligence SaaS platformUnited States

Germany

eCDN Accelerator

SubprocessorContact InformationProcessing DescriptionProcessing Location

Kollective Technology, Inc.

Data Protection Officer

549 NW York Drive

Bend, OR 977703

+1 541 371 2661

[email protected]

 

Enterprise content delivery network (“eCDN”) services to optimize content delivery for eCDN Accelerator

United States

Netherlands

SaaS Accelerator

SubprocessorContact InformationProcessing DescriptionProcessing Location
Amazon Web Services, Inc.William Way

ATTN: Amazon Legal

410 Terry Avenue North

Seattle, WA 98109-5210 USA

+1 206 266 1000

https://aws.amazon.com/contact-us/compliance-support/

 

Infrastructure for SaaS Accelerator’s cloud-based control and management console (referred to as SaaS Accelerator Manager or “SAM”)United States

Australia

Germany

Singapore

Microsoft CorporationMicrosoft Ireland Operations Limited

Attn: Data Protection Officer

One Microsoft Place

South County Business Park

Leopardstown, Dublin 18, Ireland

+353 1 706 3117

[email protected]

 

Infrastructure for SaaS Accelerator’s accelerator service clustersUnited States

Australia

Amsterdam

Brazil

Canada

India

Japan

Singapore

South Korea

United Arab Emirates

United Kingdom

Kollective Technology, Inc.Data Protection Officer

549 NW York Drive

Bend, OR 977703

+1 541 371 2661

[email protected]

 

Enterprise content delivery network (“eCDN”) services to optimize content delivery for SaaS Accelerator’s Microsoft Teams and Microsoft Stream functionalityUnited States

Netherlands

Support

SubprocessorContact InformationProcessing DescriptionProcessing Location
Answer 1, LLC (d/b/a Nexa)200 W. Camelback Road #400

Phoenix, AZ 85015 USA

+1 602 234 0111

https://nexa.com/contact

 

Level 1 24×7 telephone customer support

(Nexa does not store or host data; its personnel have access to Riverbed’s support case management system instance)

United States
inContact, Inc. (d/b/a NICE inContact)Data Protection Officer

75 W. Towne Ridge Parkway

Tower 1

Sandy, UT 84070 USA

+1 877 718 4382

[email protected]

 

Support case routingUnited States
salesforce, inc.Lindsey Finch

Data Protection Officer

415 Mission Street

3rd Floor

San Francisco, CA 94105 USA

+1 844 287 7147

[email protected]

 

Customer account and support administrationUnited States
SlashSupport Inc. (d/b/a/ CSS Corp)Tumpati Venkata Rama Krishna

12832 S. Frontrunner Blvd

4th Floor

Draper, UT 84020

[email protected]

 

L1 technical support services and RMA administration servicesIndia

Riverbed Group Subprocessors

The ultimate parent for all Riverbed Group Subprocessors listed below is Riverbed Technology LLC.

EntityProcessing LocationProcessing Description
Riverbed Technology Pvt Ltd.IndiaSupporting the provision, management and maintenance of the Cloud Services; and provision of Support.
Riverbed Technology K.K.Japan
Riverbed Technology Labs SRLRomania
Riverbed Technology Pte. Ltd.Singapore
Riverbed UK LimitedUnited Kingdom
Aternity LLCUnited States
Aternity Information Systems Ltd.Israel
Aternity LimitedUnited Kingdom

 

Notification of Subprocessor Updates

Riverbed will post updates to Subprocessors on this webpage. Riverbed customers may also subscribe to notifications of Subprocessor updates by emailing [email protected] with the subject:“Request to Subscribe to Subprocessor Notifications”.

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