Recently, I had the privilege of attending the 2023 Gartner Digital Workplace Summit in San Diego, where leading Gartner analysts shared their insights and predictions...
Digital Experience Monitoring (DEM) is a user-centric approach that focuses on improving the performance of digital platforms to enhance the user experience. As more interactions...
The pressure on end user services teams continues to grow. Hybrid work, the modernization of the digital workplace, and increasing demand for consumer-like experiences all...
Digital employee experience has become increasingly important as digital technologies continue to play a larger role in the workplace. Employees today rely on digital tools...
In today’s fast-paced business world, delivering a superior digital experience is essential for driving employee productivity, satisfaction, and customer experience. IT departments are constantly seeking...
The Digital Employee Experience (DEX) has become increasingly vital in today’s fast-evolving work landscape, particularly as organizations embrace remote and hybrid work environments. DEX encompasses...
Organizations use End User Experience Management (EUEM) to ensure that their technology systems are functioning effectively when it comes to delivering excellent digital experiences to...
Digital transformation is not just about implementing new technology. True digital transformation involves a complete overhaul of an organization, including enhancing operations, creating collaboration opportunities,...