Global Credit Union

Overview

Global Credit Union (formerly known as Alaska USA Federal Credit Union) previously had disparate monitoring tools, none of which could explain, in one single pane of glass, incidents across their complex infrastructure or why applications weren’t performing to expected levels for end-users at its many locations. Because many of the tools were unique to each application, the credit union struggled to understand the impact of events across the environment. With Riverbed, Global has gained visibility into its entire environment–becoming proactive rather than reactive. Global is using actionable insights from full-fidelity telemetry that spans the enterprise to improve user experience, ultimately providing its members with high-quality experiences.

Global Credit Union is the 18th largest credit union in the United States. Headquartered in Alaska, where it was founded in 1948, this not-for-profit financial services cooperative is owned by over 700,000+ members throughout the world. It operates through a network of 72 locations with branches in Alaska, California, Washington, Arizona, and Idaho. Technology plays a significant role in providing a seamless member experience in the credit union’s cloud strategy.

Solution

Alluvio Unified Observability portfolio including:

• Alluvio Network Performance Management (NPM) including Alluvio AppResponse and Alluvio NetProfiler
• Alluvio NetIM IT for IT Infrastructure Monitoring (ITIM)
• Alluvio Aternity for end-user experience monitoring (EUEM)

“The Alluvio Unified Observability solution from Riverbed has given us the ability to provide a stable, high performing environment for our users, which translates to high quality experiences for hundreds of thousands of members.”

Doug Horner, Senior Vice President & IM Operations

Global Credit Union

“We can have proactive engagements, where we say, let’s start repairs on Tuesday at midnight instead of during the day so we don’t impact daily operations. The analysis of the data and being able to report on it is equally as important as the remediation itself, because we can fix it proactively.”

Sol Posenjak, Senior IM Operations Engineer

Global Credit Union