Lance has been managing and developing Channels for the past 17 years. Lance has been with Riverbed (who acquired both OPNET and Aternity) since February, 2010. Lance specializes in Visibility and Performance monitoring as it relates to Partners, and the services partners can deliver with these technologies. These include; End User Experience Monitoring (EUEM), Application Performance Monitoring (APM), and Network Performance Monitoring (NPM).
Prior to Riverbed, Lance was the Sr. Director of APM for CA (who acquired Wily Technology) for 9 years.
For a service desk to delight both company leadership and users while reducing costs, the infrastructure and support staff need to be empowered and enabled...