Organizations use End User Experience Management (EUEM) to ensure that their technology systems are functioning effectively when it comes to delivering excellent digital experiences to...
Modern automatic tellers are packed with sophisticated hardware and software to enable an up-to-date user experience for customers. All this sophistication naturally brings with it...
Digital transformation is not just about implementing new technology. True digital transformation involves a complete overhaul of an organization, including enhancing operations, creating collaboration opportunities,...
My previous blog discussed the differences between remote work and hybrid work. In this blog, we’ll dig a little deeper into some common questions about...
The global financial services industry has undergone a rapid digital transformation in recent years, driven by evolving customer expectations, remote and hybrid work, infrastructure modernization,...
As we continue to hear and read about rising inflation, ongoing supply chain challenges, and a potential recession, enterprises around the world are tightening their...
As companies shift towards hybrid IT models, measuring device and application performance metrics alone is not enough to provide a comprehensive understanding of the employee...
According to Enterprise Management Associates, 64% of organizations use 4-10 monitoring tools, while another 17% use 11 or more. This tools sprawl exacerbates the challenge...